FAQs

Q: Why is SANA RELIEF a different color than a previous bottle?

A: We are proud to not include artificial colors or bleaches in our Natural Pain Relieving Gels! Because we do not add these; the colors can vary from a bright white to a medium yellow. This does not affect the strength or quality of our products. Every batch is tested for the correct amount and strength of the active ingredients before it is released for sale. Enjoy your Sore No More regardless of the color of the product.

Q: Do I need a prescription to buy SANA RELIEF?

A: No. SANA RELIEF is an over-the-counter (OTC) medication.

Q: Can I use SANA RELIEF if I am pregnant or nursing? 

A: Yes. However, it is always recommended to talk with your physician when using a new product while pregnant or nursing.

Q: Is SANA RELIEF listed with the FDA?

A: Yes. SANA RELIEF Pain Relieving Products and their ingredients are listed and regulated by the FDA.

Q: Can I use a heating pad while using SANA RELIEF?

A: No. This is not recommended as it could cause severe blistering.

Q: Can I use SANA RELIEF on an open wound or stitches?

A: No. SANA RELIEF is not to be used in either of these instances.

Q: What if I get the SANA RELIEF in my eyes?

A: Rinse with cool water and/or with a saline solution.

Q: If the SANA RELIEF becomes to warm for me, what should I do?

A: A baby oil or vegetable oil will bring the capsaicin to the surface of the skin and you can then wipe it off. Do not use water as perspiration and/or water will heat it up even more.

Q: My product has an expiration date on it – is it still safe to use?

A: Although there are not ingredients that can spoil – the active ingredients may lose their effectiveness. You should not use any product past the expiration date that is on each product. Feel free to order some new product! If you just received a product that is past the expiration date you should contact the point of purchase for them to remedy that for you.

Q: My child or pet ingested the SANA RELIEF, what do I do?

A: If your child swallowed SANA RELIEF, flood his/her mouth with lukewarm water, then try to induce vomiting. To help with stomach irritation, have your child drink a glass of milk or buttermilk. If a large amount is consumed, contact your physician.

Animals have a highly developed sense of smell and the menthol, camphor and capsaicin scents will warn them away from ingesting the product. It overwhelms their sense of smell and, therefore, does not appear as food or something appetizing. The SANA RELIEF topical analgesic should not hurt them, but it is always best to contact a veterinarian in any instance where SANA RELIEF has been ingested by your pet.

Q: Is there aspirin in SANA RELIEF?

A: No.

Q: Is SANA RELIEF animal friendly?

A: Yes. However, we use no animal by-products and do not test on animals.

Our SANA RELIEF products are an over-the-counter (OTC) medication, cruelty/animal free, and vegan – providing fast-acting, powerful pain relief, naturally and without a prescription! We’ve been manufacturing our pain relieving products in Albuquerque, New Mexico and distribute throughout the world. You can find our products at your local health food store, natural market, or locally owned pharmacy. In addition, we offer a retail product line that is sold in stores as well.

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